Our website address is: https://physiotherapycroydon.co.uk.
Sanderstead Physiotherapy understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website. Our Site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site and You will be required to read and accept this Privacy Policy when using this site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy the following terms shall have the following meanings:
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Our Site is owned and operated by Sanderstead Physiotherapy Ltd a limited company registered in England under company number 5837727, Registered address:16 Derwent Drive Purley CR8 1EQ
Main trading address: Hillside Glossop Rd South Croydon CR2 0PW.]
Data Protection Officer: Christopher Mallows
Email address: cjmallows@aol.com.
Telephone number:02086575700.
Postal Address: Sanderstead Physiotherapy Ltd, Hillside Glossop Rd South Croydon CR2 0PW
We are regulated by HCPC
We are a member of CSP, Physiofirst
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the GDPR, you have the following rights, which we will always work to uphold:
a)The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b)The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c)The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d)The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
e)The right to restrict (i.e. prevent) the processing of your personal data.
f)The right to object to us using your personal data for a particular purpose or purposes.
g)The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h)Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies.
[Name;]
[Date of birth;]
[Address;]
[Email address;]
[Telephone number;]
IP address];
[Web browser type and version;]
[Operating system;]
[A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;]
[Any details you wish to provide regarding your presenting complaint, for instance if you are enquiring about specific treatments)
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data gained on this site is collected under a legitimate interest and consent basis and may be used for the following purposes:
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site
Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and/or post that you have requested in your enquiry.
Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
If you choose to book an appointment or make an enquiry, this is collected under legal basis, and is stored as a legal requirement for 8 years (or until 26th Birthday if under 18 years of age) This data is only taken if you provide it manually, and is used for the following purposes
Enable a booking to be made through our booking company
Enquiries regarding specific conditions and treatment options and procedures
Third Parties – Blue Zinc / TM2, who we use to secure information for bookings, act as a data processor for us, and are also governed under GDPR. They will not pass your data on to any other third party. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. Data collected for website analysis may be kept for up to one year
See point 7 above
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We will not share any of your personal data with any third parties for any purposes, other tan those stated below
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We contract with the following third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
Blue Zinc IT Ltd, Northern Irelan. Blue Zinc IT is a technology company in the health industry,
Blue Zinc will collect your data in order to book an appointment on our online booking system. They act as a data processor for us, they are covered by GDPR also and will not share this information with any other party.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving marketing emails from us which you may do by unsubscribing using the links provided in our emails
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see Part 14
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, refer you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
_utmb : Google Analytics – a Performance cookie used to track user behaviour usually expires after 30 minutes
_utmt : Google Analytics – a Performance cookie used to Measure site performance usually expires after 10 minutes
_utma : Google Analytics – a Performance cookie used to Measure site performance usually expires after 2 years
_gat : Google Universal Analytics – a Performance cookie used to Measure site performance usually expires after 10 Minutes
_utmz : Google Analytics – a Performance cookie used to Measure site performance usually expires after 6 months
_utmc : Google Analytics – a Performance cookie used to Measure site performance usually expires after each session
_gid : Google Universal Analytics – a Performance cookie used to Measure site performance usually expires after 1 week
_ga : Google Analytics – a Performance cookie used to Measure site performance usually expires after 2 years
_atuvs : addthis – a Functionality cookie used to Measure site performance usually expires after session
_atuvc : addthis – a Functionality cookie used to Measure site performance usually expires after 2 years
ASP.NET_SessionId: Microsoft .NET – a Strictly Necessary cookie used to maintain anonymity usually is persistent
and the following third-party Cookies may be placed on your computer or device:
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Christopher Mallows:
Email address: cjmallows@aol.com.
Telephone number: 02086575700.
Postal Address: Sanderstead Physiotherapy Ltd, Hillside, Glossop Rd, South Croydon CR2 0PW.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [http://smartcowmarketing.com/cowshed-blog] (this is an example: https://bit.ly/2IAKr0N).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
